/ process

Why do we need process improvement?

We need process improvement to:

  • focus on process. What are processes in our company, how they work?
  • increase customer satisfaction,
  • increase efficiency,
  • avoid waste and unnecessary work,
  • check if we are going in right direction; to update goals,
  • make changes; word around us is changing, so we need to be open to change.

There is a plenty process improvement methodology: PDCA, GQM+Strategy, APIM, and so on. Some of them will be describe in future posts.